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Self-Service - help yourself 24/7
Employee Self-Service
You can quickly and easily complete many actions yourself in UCPath online. Using self-service for these actions will generally be faster than requesting assistance; access to some self-service actions is limited to the individual employee and select UCSF and UCPath Center individuals.
To access job aids, software simulations and other guidance for employee self-service actions, go to:
- Information for Employees
- Information for Academic Appointees
- Information for Residents and Clinical Fellows
- You can also view a list of all training resources, or the UC systemwide list and navigation path for employee self-service actions
Some systemwide UCPath online actions may not be in sync with local resources or may not result in updates within UCPath online:
- Update My Current Profile (education, honors, awards, licenses, certifications, and qualifications; may be available but may not update in UCPath online)
- Review my leave balances (available but will not include future committed leave, or beginning balances for sabbatical leave credits or resident and clinical fellows leave)
Manager and Supervisor Self-Service
Managers and supervisors can view information about their direct reports and their subordinates (indirect reports).
To access job aids, software simulations and other guidance for manager and supervisor self-service actions, go to:
- Information for Managers and Supervisors
- You can also view a list of all training resources, or the UC systemwide list and navigation path for manager self-service actions
Some systemwide UCPath online actions may not be in sync with local resources or may not result in updates within UCPath online:
- Review my current team profiles (education, licenses, certifications, honors, awards; may be available but may not update in UCPath online)
- Review my team historical profiles (education, licenses, certifications, honors, awards; may be available but may not update in UCPath online)
- Open a case on behalf of another employee (not available)
Frequently Asked Questions
You may find the answer to your question in the frequently asked questions. You can review all the questions and answers, or filter by subject category.
System Information
You may find the answer to your UCPath system question on the System Information webpage. You can review system hours and downtime, view system announcements and known system issues.
Campus employee and department support
| Category | For help with | Contact |
|---|---|---|
| Access to UCPath |
|
Online: https://ucsf.service-now.com/ess/ |
| Login assistance and troubleshooting |
Controller's Office Solution Center Email: [email protected] Analysts are available Monday through Friday from 8 a.m. to 5:00 p.m., except on U.C. holidays |
|
Transactional (Initiator/Approver) roles
|
User Roles and Access | |
| Human Resources | Questions about using UCPath online self-service to enter personal information including:
|
UCPath Center in Riverside is the shared services hub for the UC system and provides support to all UC employees systemwide. "Ask UCPath Center", chat or request a callback appointment within UCPath online Help is available Monday through Friday from 8 a.m. to 5 p.m., except on UC holidays. |
|
"Ask a Question" in PeopleConnect |
|
| PeopleConnect technical issues | Email: [email protected] | |
| Benefits | Residents and Fellows | Health and Insurance Coverage for Residents and Fellows |
|
Enrollment
|
UCPath Center in Riverside is the shared services hub for the UC system and provides support to all UC employees systemwide. "Ask UCPath Center", chat or request a callback appointment within UCPath online Help is available Monday through Friday from 8 a.m. to 5 p.m., except on UC holidays. |
|
|
"Ask a Question" in PeopleConnect |
|
|
UCPath Center in Riverside is the shared services hub for the UC system and provides support to all UC employees systemwide. "Ask UCPath Center", chat or request a callback appointment within UCPath online Help is available Monday through Friday from 8 a.m. to 5 p.m., except on UC holidays. |
|
| Employment verification | All questions |
UCPath Center in Riverside is the shared services hub for the UC system and provides support to all UC employees systemwide. "Ask UCPath Center", chat or request a callback appointment within UCPath online Help is available Monday through Friday from 8 a.m. to 5 p.m., except on UC holidays. |
| Funding Entry and Salary Cost Transfers |
General questions |
Participate in Funding Entry and Salary Cost Transfer Office Hours Contact the Controller's Office Solution Center Analysts are available Monday through Friday from 8 a.m. to 5:00 p.m., except on U.C. holidays |
|
Contracts and Grants Accounting Email: [email protected] |
|
| HBS |
|
Controller's Office Solution Center Email: [email protected] Analysts are available Monday through Friday from 8 a.m. to 5:00 p.m., except on U.C. holidays |
| Payroll | Questions about using UCPath online self-service to:
|
UCPath Center in Riverside is the shared services hub for the UC system and provides support to all UC employees systemwide. "Ask UCPath Center", chat or request a callback appointment within UCPath online Help is available Monday through Friday from 8 a.m. to 5 p.m., except on UC holidays. |
|
Controller's Office Solution Center Email: [email protected] Analysts are available Monday through Friday from 8 a.m. to 5:00 p.m., except on UC holidays |
|
|
UCPath Center in Riverside is the shared services hub for the UC system and provides support to all UC employees systemwide. "Ask UCPath Center", chat or request a callback appointment within UCPath online Help is available Monday through Friday from 8 a.m. to 5 p.m., except on UC holidays. |
|
|
Contact the issuing department or unit: |
|
| Reporting |
MyReports including
|
Controller's Office Solution Center Email: [email protected] Analysts are available Monday through Friday from 8 a.m. to 5:00 p.m., except on UC holidays |
| HR Department Reports (HRIS) | Email: [email protected] |
UCSF Health employee and department support
| Category | For help with | Contact |
|---|---|---|
| Access to UCPath |
|
Online: https://ucsf.service-now.com/ess/ |
| Login assistance and troubleshooting |
Controller's Office Solution Center Email: [email protected] Analysts are available Monday through Friday from 8 a.m. to 5:00 p.m., except on U.C. holidays |
|
| Human Resources | Questions about using UCPath online self-service to enter personal information including:
|
UCPath Center in Riverside is the shared services hub for the UC system and provides support to all UC employees systemwide. "Ask UCPath Center", chat or request a callback appointment within UCPath online Help is available Monday through Friday from 8 a.m. to 5 p.m., except on UC holidays. |
|
"Ask a Question" in PeopleConnect |
|
| PeopleConnect technical issues | Email: [email protected] | |
| Benefits |
Enrollment
|
UCPath Center in Riverside is the shared services hub for the UC system and provides support to all UC employees systemwide. "Ask UCPath Center", chat or request a callback appointment within UCPath online Help is available Monday through Friday from 8 a.m. to 5 p.m., except on UC holidays. |
|
"Ask a Question" in PeopleConnect |
|
|
UCPath Center in Riverside is the shared services hub for the UC system and provides support to all UC employees systemwide. "Ask UCPath Center", chat or request a callback appointment within UCPath online Help is available Monday through Friday from 8 a.m. to 5 p.m., except on UC holidays. |
|
| Retirement |
Retirement Administration Service Center (RASC) For issue escalation: UCSF Benefits Team |
|
| Employment verification | All questions |
UCPath Center in Riverside is the shared services hub for the UC system and provides support to all UC employees systemwide. "Ask UCPath Center", chat or request a callback appointment within UCPath online |
| Funding Entry and Salary Cost Transfers | All questions |
"Ask a Question" in PeopleConnect |
| HBS |
|
Controller's Office Solution Center Email: [email protected] Analysts are available Monday through Friday from 8 a.m. to 5:00 p.m., except on UC holidays |
| Payroll | Questions about using UCPath online self-service to:
|
UCPath Center in Riverside is the shared services hub for the UC system and provides support to all UC employees systemwide. "Ask UCPath Center", chat or request a callback appointment within UCPath online Help is available Monday through Friday from 8 a.m. to 5 p.m., except on UC holidays. |
|
Controller's Office Solution Center Email: [email protected] Analysts are available Monday through Friday from 8 a.m. to 5:00 p.m., except on UC holidays |
|
|
UCPath Center in Riverside is the shared services hub for the UC system and provides support to all UC employees systemwide. "Ask UCPath Center", chat or request a callback appointment within UCPath online Help is available Monday through Friday from 8 a.m. to 5 p.m., except on UC holidays. |
|
|
Contact the issuing department or unit: |
|
| Reporting |
MyReports including
|
Controller's Office Solution Center Email: [email protected] Analysts are available Monday through Friday from 8 a.m. to 5:00 p.m., except on UC holidays |
New employees - start here
Review Getting Started with UCPath to learn more about UCPath, how to gain access, and what you can do in UCPath online.